Transdev US secures new partnership in Hawaii


Transdev subsidiary IntelliRide in the US has secured a new partnership with AlohaCare in Hawaii to manage and oversee the non-emergency medical transportation (NEMT) benefit for their Medicaid and Medicare members, encompassing the reservation and scheduling of passenger trips throughout the entire state.

We look forward to the positive impact we can make on the lives of AlohaCare’s 72,000+ Medicaid and dual eligible Medicare members across the great state of Hawaii.

Jamie Chambers, Vice President of Operations for IntelliRide

Chambers estimates that IntelliRide staff will facilitate approximately 100,000 medical purpose trips per year.

Incorporating technology to help medical facilities and passengers manage their various transportation needs is critical.

We are pleased to offer our membership Transdev’s innovative technology with a member mobile app, a web portal for online booking and a facility portal to help providers track their patients’ rides.

Intelliride’s services will enable our members to access the care they need, despite the barriers they may face.

Francoise Culley-Trotman, AlohaCare Chief Executive Officer

We appreciate the confidence AlohaCare has shown in our Transdev / InteliiRide NEMT broker operations and look forward to providing safe, consistent and reliable service to our passengers who rely on us to get them where they need to go safely.

Jamie Chambers, Vice President of Operations for IntelliRide

The collaborative transition of service started with Call Center Services on February 15, 2021 and Transportation Services launched on March 1, 2021.

About AlohaCare:

AlohaCare is a community-led, nonprofit health plan founded in 1994 by Hawai`i’s community health centers and is solely dedicated to serving those eligible for Hawai`i’s QUEST Integration Medicaid and Medicare program. The nonprofit serves over 72,000 Hawai`i members and is the state’s second largest Medicaid/Medicare health plan. For more information, visit

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