Veolia Transdev win the Sydney ferries management contract


Harbour City Ferries, a 50/50 partnership between Veolia Transdev Australasia and Transfield Services, has just been awarded the operation and management contract for the iconic ferry service in the city of Sydney (Australia).

Assigned by the Government of New South Wales, this contract is a franchise to operate and maintain the Sydney Ferries service, which consists of a fleet of 31 vessels and 37 wharves, transports 14.5 million passengers each year and is operated by 560 staff.

Fixed for a 7-year period with extension option, the contract, starting end of July 2012, is for a revenue of 800 million Australian dollars, equivalent to about 630 million euros.

The enhancement of the customer experience lies at the heart of the Harbour City Ferries proposal, with the implementation of a series of initiatives aimed at ensuring full customer satisfaction. Delivering a high level of reliability and safety, with staff friendliness, reinforced vessel cleanliness, while offering a better integration with other public transports, is our main priority.
Francis Angotti, Director of the Asia Pacific Zone

The transformation of Sydney’s ferries also depends on the fostering within Sydney Ferries of a new customer-centric culture of pride, respect, efficiency and innovation.

The introduction of new business practices and productivity optimisations will help improve the service while at the same time saving money.

Harbour City Ferries is a collaboration of two substantial companies, Veolia Transdev and Transfield Services, proven experts in public transport, essential services and asset management.

Harbour City Ferries combines both local and international experience with an understanding of the local NSW transport and maritime environment. Veolia Transdev operates buses and light rail in Sydney and the Brisbane Ferries service. This partnership is a valuable combination to meet the Government’s needs in transforming Sydney Ferries.

We're delighted to have been chosen to be the trusted partner of the Government of New South Wales for the transformation of Sydney's iconic ferries. We will be deploying the Veolia Transdev Group's extensive capacity for innovation and network integration expertise, in order to offer the best in mobility to their citizens.
Jérôme Gallot, CEO of the Veolia Transdev Group

A propos de Veolia Transdev

Born out of the merger of Veolia Transport and Transdev, a subsidiary of Veolia Environment and Caisse des Dépôts, Veolia Transdev is the world’s leading public transport operator. Veolia Transdev advises and supports regional authorities, from the pre-project stage to the daily operation of public transport networks, including project management assistance. With 102,000 staff in 27 countries, the group operates 60,000 vehicles and 25 tram systems. In 2010, Veolia Transport generated turnover of 7.8 billion euros.

A propos de Transfield Services

Transfield Services employs more than 27,000 people across 21 industries and 13 countries. It is a global provider of operations, maintenance and construction services to the Resources, Energy, Industrial, Infrastructure, Property and Defence sectors. It delivers asset management services across all phases of the asset lifecycle, from concept and creation, to services that sustain, optimise and enhance clients’ assets. With diverse global experience and expertise, Transfield Services shares its knowledge and challenge thinking to develop and implement innovative solutions that deliver real value for our clients. This unique approach enables it to deliver continuous improvements in asset performance and sustain long term relationships with clients and partners.

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