Once again, this year, employees of the Transdev Group were successful in the German nationwide competition « Big Hearted Rail Employee 2021 ». Dylan Bevers, Customer Service Representative at the Transdev subsidiary, NordWestBahn, was chosen by the jury as the state winner for Bremen. He reunited a ten-year-old boy who had ended up on the wrong train from his parents.
The Pro-Rail Alliance, as the organizer of the annual “Big Hearted Rail Employee 2021″ competition, honored all the winners on June 15 at a festive gala in Berlin. Due to the COVID-19 pandemic, only the federal prizes will be awarded on site; the winners of the state prizes were connected via video conference.
This year’s state winner from Bremen, Dylan Bevers, will also be there. The Customer Service Representative of Transdev’s subsidiary NordWestBahn was approached on the train to Bremerhaven by a ten-year-old boy who had started his journey on his own and boarded the wrong train while trying to get back home. After calming the little adventurer’s nerves with a cup of cocoa, Dylan Bevers found out the parents’ phone number and was able to hand them their son safely at the station in Verden, Lower Saxony.
We are very pleased that once again employees of our group were able to convince in this important competition and congratulate Dylan Bevers very warmly on his title as Big Hearted Rail Employee. Despite the difficult working conditions during the Corona pandemic, the driving staff and customer service in system-relevant public transport have done an outstanding job in recent months. For this, we all deserve our thanks.
Dr. Tobias Heinemann, Spokesman for the Management of Transdev in Germany
« We thank Dylan very much for his caring and selfless commitment, » the overjoyed parents write about their « Big Hearted Rail Employee ».
Everyone nominated “Big Hearted Rail Employee” are presented with their story and a short portrait in an online gallery. The Pro-Rail Alliance is also accepting stories from passengers for the next round of the competition. For more information, please visit www.eisenbahner-mit-herz.de.
Pictured left to right: Robert Palm, NordWestBahn GmbH, Manager Regio-S-Bahn Bremen/ Niedersachsen and Dylan Bevers, Customer Service Representative & Big Hearted Rail Employee 2021 Winner for the State of Bremen