The Operational Control Centre in Maine‑et‑Loire (49): Managing Operations to Ensure Service Continuity

Acting as a true operational control tower, the Transdev STAO operational control centre ensures the daily continuity, safety and quality of transport services. It embodies Transdev’s operational expertise through real‑time network supervision, anticipation of disruptions and coordination of all operational stakeholders.

Daily Operational Management at the Heart of the Network

The STAO 49 operational control centre monitors services on a daily basis, operating six days a week, from 5:30 a.m. to 8:00 p.m.

Its primary mission is to guarantee the reliability of services in real time and the overall quality of the transport offer, for the benefit of both passengers and transport authorities.

Located in Les Ponts‑de‑Cé, the centre serves as a strategic hub for managing the networks operated by Transdev across the territory.

A Dedicated and Responsive Team

The efficient functioning of the operational control centre relies on a dedicated team composed of:

 

  • Two driving agents,
  • One operational control centre coordinator,

working in rotation to cover the entire service span. This organisation ensures continuous presence and the ability to respond swiftly to both everyday situations and exceptional events.

A single, centralised contact number also enables smooth communication between internal departments, drivers, maintenance teams and external partners.

Connected Tools for Real‑Time Supervision

The operational control centre relies on connected operational tools that provide a comprehensive and instantaneous view of network activity.

 

Key information is centralised and displayed on screens, facilitating rapid decision‑making and team responsiveness.

Each day, structured event logging is carried out, including:

  • Compliance of vehicle allocations,
  • Drivers’ shift commencements,
  • Monitoring of onboard systems,
  • Real‑time service punctuality.

Anticipating, Securing and Coordinating Disrupted Situations

The STAO 49 operational control centre plays a key role in managing and securing operations. It is responsible for:

  • Monitoring and managing disrupted situations (detours, breakdowns, road congestion, technical incidents),
  • Replacing absent drivers, in strict compliance with social regulations and driving‑time requirements,
  • Managing passenger information and disseminating messages to transport authorities.

Thanks to continuous communication with drivers, the centre provides real‑time guidance and assistance, helping to maintain service quality under all circumstances.

Enhanced Coordination with All Stakeholders

When incidents require specific intervention, the operational control centre initiates and coordinates actions with:

 

  • Maintenance teams,
  • Law enforcement authorities,
  • Emergency services, when necessary.

This interdepartmental coordination capability is a key lever in ensuring passenger safety, protecting equipment and rapidly restoring services.

A Driver of Continuous Operational Improvement

Beyond daily operations management, the STAO 49 operational control centre actively contributes to the continuous improvement of operating procedures.

Daily analysis of events and incidents helps identify areas for improvement, adapt working methods and strengthen the resilience of the operated networks.

A Key Demonstration of Transdev Expertise in Pays de la Loire

Through its operational control centre, Transdev demonstrates its ability to manage complex networks, ensure a high level of service continuity and meet the demands of everyday mobility.

This expertise is a fundamental pillar of the Group’s commitment to delivering reliable, safe and high‑performance public transport services, closely aligned with the needs of local communities.

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