Traveler information, customer relations and satisfaction

Mobile applications, field data, redesigned customer relations... At Transdev, we don't just optimize the passenger experience, we transform it. Thanks to our in-depth knowledge of usage patterns, tailor-made digital tools, and closely monitored service quality, we create mobility solutions that are more fluid, more human, and more useful.

Famille avec une poussette à un arrêt de bus - Ile de France- Montesson

Making passenger information a vehicle for trust

At Transdev, passenger knowledge is a strategic priority. Our ambition is to provide clear, reliable, and accessible information to build passenger confidence and independence. In a world where mobility is rapidly evolving, information is becoming an essential lever for improving the customer experience.

Travelers information at bus station France Nice

Our commitment to proactive and personalized passenger information

It is based on five key pillars:

Autonomy: digital tools for real-time, geolocated, multimodal information.
Resolution: solutions to limit the impact of disruptions and offer alternatives.
Robustness: quality diagnostics to guarantee performance and reliability.
Impact: simple, readable information tailored to travelers' real needs.
Enhancement: promotion of the area and comfort (crowds, accessibility for people with reduced mobility, strollers).

Added value for regions and networks

Thanks to its knowledge of passengers, Transdev:

Develops standards and tools to improve service quality.
Promotes multimodality and universal accessibility.
Strengthens customer relations and promotes local areas.

Customer relations and satisfaction: a priority at Transdev

Transdev places customer relations at the heart of its commitment to ensuring passenger satisfaction, regardless of their point of contact. At every stage of their journey, customers can ask agents for reliable, personalized answers regarding tickets, mobility options, and traffic information.

Trained and committed agents

Initial and ongoing training: welcoming attitude, knowledge of networks, procedures, and indicators.
Regular coaching: self-assessments, individual progress plans, best practice workshops.
Objective: to strengthen customer culture and service quality.

Customer Relationship Centers and powerful tools

Customer Relations Centers: the preferred channel for answering questions and handling complaints.
Standardized procedures: for each reason for contact, ensuring consistency and speed.
CRM deployed: tracking requests, reducing delays, and ensuring traceability of responses.