Passenger informationa strategic lever for controlled and positive mobility

At Transdev, we believe that every journey should be a smooth, reassuring, and accessible experience. Passenger information is central to this ambition. It embodies our commitment to our customers, our partners, and the regions we serve.

Transdev is rolling out a comprehensive strategy to make passenger information a cornerstone of service quality.

Famille avec une poussette à un arrêt de bus - Ile de France- Montesson

A shared ambition: making passenger information a source of trust

Traveler information is much more than a service: it is a collective commitment to more peaceful, inclusive, and sustainable mobility. By placing travelers at the heart of our approach, we are making information a lever for transformation for the regions and mobility of tomorrow.

Five fundamental areas

Autonomy

Offer travellers information accessible in real time and geolocated from a multimodal application

Resolution

Anticipate and manage disruptive situations using predictive tools and proactive dissemination of alternatives.

Robustness

Ensure the reliability and consistency of information across all channels through standards and diagnostics.

Impact

Adapt information to travelers' actual uses and expectations for better readability and understanding.

Valorization

Promote regions, mobility options, and services through enhanced information.

Information for all travelers

Universal in content, but customized in form (channels, media, formats).
Accessible to all, including specific groups (people with disabilities, people with reduced mobility, seniors, tourists).
Synchronized and reliable, even in unpredictable situations, to enhance control over the course.
Contextualized, with spatial data (geolocation, guidance) and temporal data (real-time, predictive).

An innovative and collaborative approach

Thanks to our open innovation strategy and partnerships, we are experimenting with advanced digital solutions: SAEIV interfaces, nudge guidance, interactive QR codes, dynamic displays, etc. These tools help to reassure, guide, and support passengers throughout their journey.

To learn more about customer experience

Digital solutions: MaaS and TAD

We have invented a new form of mobility: connected, intermodal, unified, it makes it easier for passengers to travel, offering ever greater flexibility and freedom.

Jeune femme assise dans un train avec un smartphine à la main

Loyalty program

Customer Relations And Satisfaction

The My Club loyalty program Rolled out in Reims, Saint-Etienne, Lens, and St Pierre La Réunion, the My Club program rewards sustainable mobility among Transdev passengers. The principle is simple: each time they board, passengers validate their ticket and earn points. These points are then converted into discounts and gifts.