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Massachusetts Bay TA renews partnership with Transdev for The RIDE Access Center
Transdev is proud to renew its contract with the Massachusetts Bay Transportation Authority (MBTA) to manage The RIDE Access Center (TRAC) across the Greater Boston area.
Key takeways
- Transdev renews its contract with the Massachusetts Bay Transportation Authority (MBTA) to manage The RIDE Access Center (TRAC).
- TRAC supports The RIDE, MBTA’s paratransit service across the Greater Boston area.
- Transdev manages reservations, scheduling, dispatching, service coordination, and operational oversight.
- The service combines advanced technologies, customer support, and data-driven performance management.
- Transdev supports MBTA’s goals to improve mobility, service reliability, operational efficiency, and passenger satisfaction.
Under this new agreement, Transdev will continue to manage reservations, scheduling, dispatching, service coordination, and operational oversight in support of The RIDE, MBTA’s paratransit service.
The service leverages advanced scheduling and dispatching technologies, customer support resources, and data-driven performance management tools to ensure efficient mobility solutions for passengers. It also works closely with specialized transportation providers and on-demand mobility partners to deliver safe and reliable service 24 hours a day, 7 days a week.
Under the agreement, Transdev will continue to support MBTA’s priorities to enhance mobility, improve service quality, and drive innovation in paratransit. Through innovative transportation management solutions, data-driven operational excellence, and a strong commitment to customer service, Transdev will continue to help MBTA achieve its goals for service reliability, operational efficiency, and passenger satisfaction.
FAQ
What is The RIDE Access Center (TRAC)?
The RIDE Access Center supports the management of The RIDE, the Massachusetts Bay Transportation Authority’s paratransit service across the Greater Boston area.
What services does Transdev manage for The RIDE?
Transdev manages reservations, scheduling, dispatching, service coordination, and operational oversight for The RIDE.
How does Transdev support The RIDE’s operations?
Transdev uses advanced scheduling and dispatching technologies, customer support resources, and data-driven performance management tools to support efficient mobility services.
When is The RIDE service available?
The service works with specialized transportation providers and on-demand mobility partners to deliver safe and reliable service 24 hours a day, 7 days a week.
What are MBTA’s priorities for its paratransit service?
MBTA’s priorities include enhancing mobility, improving service quality, and driving innovation in paratransit.
How will Transdev support MBTA under the renewed agreement?
Transdev will continue to provide transportation management solutions, data-driven operational expertise, and customer service to support reliability, operational efficiency, and passenger satisfaction.
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