Airport services at London Heathrow: CCH and Transdev Airport Services

At Heathrow, service continuity, safety, and quality of experience are critical. Transdev operates there through two complementary activities: CCH (crew transportation) and Transdev Airport Services – TAS (airport services on the landside and airside), with synergies and a shared strategy.

Heathrow : repères essentiels

  • Airport opened in 1946, located 27 km west of London
  • Over 83 million passengers in 2024 (the world’s 5th busiest airport)
  • 4 terminals in operation

TWO TRANSDEV ACTIVITIES, TWO MODELS

CCH

• Contractual partners: airlines
• Term: 1 to 5 years | Model: fixed price per transfer (volume-based)
• Annual revenue: ~£12m

TAS (Transdev Airport Services)
• Contractual partner: Heathrow Airport
• Term: 12 years | Model: guaranteed maximum price
• Annual revenue: ~£40m

CCH – Crew transportation

Mission: transfer of crews between airside and hotels, managed in real time according to airline schedules, with secure area access via license.

139

drivers

68

vehicles (mixed fleet, 6 to 53 seats)

~114 000

crews transferred per year

~£12m 

of revenue from maintenance performed in-house

TAS – Airport services (airside & landside operations)

Scope of services (today)

  • Airside bussing (inter-terminal connections)
  • Landside bussing (car parks ↔ terminals)
  • Central Bus Station & West Ramp Coach Park
  • Heathrow Helpers (assistance along the transfer route)
  • Off-pier / tarmac transfers, trolleys, fleet services (Heathrow assets)

TAS key figures

111

vehicles

147

customer support staff

714

vehicles/assets maintained

12-year contract

~£40 million per year

Business volumes

  • Airside (ITO): ~415,000 passengers/month
  • Landside: ~734,000 passengers/month
  • Central Bus Station: ~260,000 departures/year & ~4.5M passengers/year
  • West Ramp Coach Park: ~44,000 movements/year
  • Off Pier/Tarmac: 10,000 transfers (as of 31 Aug 2024)
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