Present in 19 countries
Yarra Trams: 147 million passengers and a record year
Since December 2024, the joint venture formed by Transdev and John Holland has operated Yarra Trams, the world's largest tram network. One year on, punctuality is up by 2.49% and passenger satisfaction by 4.6%.
A first year at record level
- A network of 24 lines and 250 km of double track, operated since December 2024.
- A joint venture between Transdev, at 51%, and John Holland, at 49%.
- An Annual Performance Improvement Plan built on operational data analysis.
- Three indicators monitored by the transport authority at record highs: punctuality, reliability, satisfaction.
What challenges did taking over the network involve?
The Melbourne network is both vast and very old, which creates significant operational complexity: legacy infrastructure, a highly diverse tram fleet, operations interacting with road traffic, and 1,400 drivers across nine depots.
24 lines and 250 km of double track
"Melbourne's tram network is both vast and very old, which creates significant operational complexity."
Duncan Smith, Director of Operational Planning and Performance, Yarra Trams
Which actions improved performance?
The main lever is the Annual Performance Improvement Plan, built on detailed analysis of operational data. With more than 5,000 trips a day, the network generates enough information to pinpoint where progress can be made.
- New timetables across much of the network
- Teams strengthened with data specialists
- Better rolling stock availability through maintenance and supply chain management
What results after one year of operations?
Key figures
24
tram lines
250 km
of double track
1600
stops and 500 trams
147 M
passengers a year, with punctuality up 2.5% and satisfaction up 4.6%
Frequently asked questions
Who operates the Yarra Trams network?
A joint venture between Transdev, at 51%, and John Holland, at 49%, since December 2024.
How many passengers does the network carry?
More than 147 million a year.
What is the Annual Performance Improvement Plan?
It is the framework that structures improvement actions on the network, based on operational data analysis.
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