Navilens

NaviLens has been successfully deployed across the entire Melbourne tram network operated by Yarra Trams (Transdev and John Holland), establishing one of the world’s most significant large‑scale digital accessibility initiatives in public transport. The project began with a pilot in 2023 aimed at measuring the real impact of the technology on blind and vision‑impaired passengers. This pilot covered more than 75 tram stops across Route 96, as well as 105 tram vehicles, and included integration with real‑time service information systems. Feedback from users and specialist organisations was overwhelmingly positive, demonstrating clear benefits in autonomy, confidence and travel experience. These results paved the way for approval of a full network rollout.

Following procurement and formal approvals, the complete deployment started in early 2024 and was delivered in record time: the entire network was equipped in under three months, with more than 90% of the codes installed within the first month alone. The final scope included approximately 1,500 tram stops, over 400 tram vehicles, 250 kilometres of track and 23 routes. This achievement highlights both the scalability of the NaviLens solution and the operational efficiency of Yarra Trams and Transdev teams.

Throughout the network, NaviLens now provides accessible, real‑time passenger information across every stage of the journey. The system can be scanned from a distance of 15 to 20 metres without the need for GPS or precise aiming, making it particularly effective for visually impaired passengers.

At tram stops, travellers can access exact location information, real‑time arrival updates, line and destination details and any relevant service alerts. On the exterior of trams, NaviLens enables clear vehicle identification, destination information and recognition of the tram type, including low‑floor vehicles. Inside the tram, passengers receive next‑stop information, stop identifiers, direction of travel and the vehicle’s identification number. All information is available in audio and accessible text formats, significantly improving safety, autonomy and comfort.

The project delivers strong benefits for both passengers and the operator. Travellers gain greater independence, reduced stress and reliable, anticipatory information, allowing them to navigate the network with confidence and less reliance on third‑party assistance. For Yarra Trams and Transdev, the solution offers rapid and scalable deployment, seamless integration with existing systems, full compliance with local regulations and a strengthened position as leaders in accessible mobility.